At The Busy Classroom, we take care to make each order to a high standard. As we design and print all of our products, we have a few guidelines regarding returns and refunds.
What if my order arrives damaged?
Please contact us within 7 days of receiving your order if your item arrives damaged. Include your order number and clear photos of the damage, including the packaging where possible.
We will assess the issue and work with you to resolve it as quickly as possible. Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution.
Can I return my order?
As we are a small business, we generally cannot accept returns or provide refunds for change of mind.
Please carefully check product descriptions, measurements and other details before placing your order. If you are unsure about a product, please contact us before purchasing and we will be happy to help.
What if I receive the wrong item?
If you receive an item that is incorrect or different from what you ordered, please contact us within 7 days of receiving your order with your order number and photos of the item received.
We will work with you to arrange an appropriate resolution, which may include a replacement or refund.
Faulty or defective products
If your product has a manufacturing fault or defect, please contact us as soon as possible with your order number and photos or details of the issue. We will assess the problem and work with you to find a suitable resolution.
Contact us
For any questions regarding returns, refunds or damaged or faulty products, please contact us at:
We appreciate your support of our small Australian business and will always do our best to resolve any genuine issues fairly and promptly.